Confirmation Registration: Parents of Pre-Teens and Teens Support Calls (1)

Thank you for registering for this event. We will contact you shortly with information about how to dial into the conference call.  If you opted to join our mailing list, you may wish to check out our Privacy Policy.

Refund Policy

What: Phone based Hand in Hand Parenting Support Call for Parents of Pre-Teen and Teen (9+ year old) and teen children. In these Support Calls, we will share facilitated listening time with a small group of other parents who are also reaching out for support.  These groups are a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand approach in your family.

You can learn more about what happens on a Support Call here.

Who: These groups are open to all parents of pre-teens and teens, although it is preferable if you have some familiarity with the Hand in Hand Parenting approach.  If you are not familiar with Hand in Hand Parenting*1, before the group starts I highly recommend booking an optional Parenting Consultation.  This is offered for Support Call participants at a 30% discount off the regular price.

How many calls: You can choose to join us for between two and thirteen Calls.  You may be able to purchase additional Calls once the group has started, depending on number of participants.  We will email you to confirm the dates you said you wished to join.

Where: Phone based group conference call with Sydney and US based dial-in numbers, and local numbers available for many other countries. You can also join the conference call via your web browser. Parenting Consultations use the same conference facility.  You may download a recording for future reference.  Local dial in numbers

Length of Call: Plan on 90 minutes, but if there is only a small group, we may take less time.  If there is only one person on a Call, the Call will be 30 minutes maximum.  I will remain on the Call for 30 minutes from the start time regardless of who is on the Call.

Time and Dates:

Tuesdays 5:30 p.m. Pacific/8:30 p.m. Eastern. Dates:  9/4, 9/11, 9/18, 9/25, 10/16, 10/23, 11/6, 11/13, 11/20, 11/27, 12/04 (not call on 10/30)


 12:30p.m. (AEDT) Dates 7/11,  21/11, 28/11, 5/12

Parenting Consultations: Are available at a discounted rate if you purchase the Support Calls.  If you purchased a Consultation, you should have received an email with a link to book a time.   My timezone is AEST/AEDT (Sydney).  You can view my calendar if you want to find a tentative time to meet.

Due to differences in time-zones, for those based in the USA, rough availability is:

in February: from 3p.m. Eastern, and 12 noon Pacific.
March 11-March 31 from 4p.m. Eastern and 1p.m. Pacific
April 1-6 October 2018- from 5p.m. Eastern and 2p.m. Pacific
7 October-4 Nov – from 4p.m. Eastern and 1p.m. Pacific
5th Nov – 11 March 2019 from 3p.m. Eastern, and 12 noon Pacific.

What to do next

I have collected a number of links and useful references for Parents of Pre-Teens and Teens here. I recommend that you have a look at them before our calls start, especially if you are new to Hand in Hand Parenting.

Please add our email address madeleine“at”madeleinewinter“dot”com to your contacts and check your spam boxes as our emails sometimes land there.

Please contact us in a couple of days if you do not get an email confirming that we have received your registration/payment and information about our mailing list, if you elected to join it.

Refunds Policy

In general, you will be refunded to the account you paid with.  In some instances, you may need to provide bank account details in order to receive a refund.  In some instances, the refund may be less a small fee charged by the payment processing company, over which we have no control.  You should receive your funds within 5-10 business days in the U.S. (within 7 days outside the U.S.), depending on your bank, via the method you paid.Back-to-top

Event Cancellation Groups need a minimum number. If there are not enough people, we will notify you within a few days of the event start date – so please keep the dates available until you hear from us.

Missed Meetings: no refund is available if you miss a Call. If spaces are available, we will do our best to include you in a later Call.

Parenting Consultation: If this order is cancelled by you at any time, there is no refund of the Parenting Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to reschedule please let me know 24 hrs. in advance, whenever possible. If we reschedule a Consultation at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.

I am a parent, and life happens to me too. If I have to reschedule the Consultation for whatever reason, you can elect to receive a refund up to 5th December 2018.

Alternatively, we can reschedule, in which case, the conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.

Support Calls: If cancelled by Event Organiser, you will be refunded for any Support Calls which have not yet taken place. In some cases, this may be less a small administration fee.

If cancelled your fees will be refunded in to the credit card or account you paid with. Refunds are considered on a case by case basis, but in general (dates below are all in US Pacific Time).

If cancelled by you

  • a full refund*2 of any Support Calls you have paid for will be issued if you cancel in writing by 5p.m. 28th September 2018
  • 75% will be refunded if you cancel between 5p.m. 28th September 2018 and 5p.m. 5th October 2018
  • 50% will be refunded if you cancel between 5p.m. 5th October 2018 and 5p.m. 12th October 2018
  • There will be no refund for tickets cancelled after 5p.m. 12th October 2018 or if you miss a meeting.

*1 If you are new to Hand in Hand, I recommend that you have a look at these Resources for Parents of Pre-Teens and Teens On this page, there is also a link to the “Listening to Children” booklets. I recommend purchasing them.  They are aimed primarily at parents of younger children, but they will give you a thorough picture of the approach, which will help you get the most out of the support calls.

*2 In some cases for refunds, our credit card payment provider will retain a small processing fee of $AU0.30.  We apologise for this, but it is out of our control.