Refunds Policy

Refunds are considered on a case by case basis, but in general refunds are not available. Any agreed refund will be less 10% of the original purchase price (accounting for administration & account fees).

Missed Consultations:

I understand that life happens, and if you miss a Consultation, I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If you cancel with less than 24 hours notice, you may forfeit the Consultation, at our discretion.  If we reschedule a Consultation at your request and it is missed a second time, you will forfeit the Consultation time of that booking. I am a parent, and life happens to me too. If I have to cancel the Consultation, it will be rescheduled to a mutually convenient time.

Missed Support Calls If you miss a Support Call you have booked, and spaces are available, we will do our best to include you in future Calls to makeup the Call. I cannot guarantee space will be available, however.  If I have to reschedule a Support Call for any reason, it will be rescheduled to another time.

Looking forward to connecting with you soon! ~Madeleine

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