Confirmation of Registration for Hand In Hand Support Calls (3)

Thank you for registering for this event. We will contact you shortly with information about how to dial into the conference call, and confirming the dates you have said you wish to attend.


WHAT: Hand in Hand Support Call/Skill Building Group for parents – a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand approach in your family.

WHO: Parents of children 0-12. This group is open to all parents, but it will help if you have some familiarity with Hand in Hand Parenting, or have attended a course or talk that Madeleine has run.  If you are not familiar with Hand in Hand Parenting*1, before the group starts I highly recommend booking an optional One-on-One consultation, offered for Support Call participants at a 40% discount off the regular price.

WHERE: Phone based, by conference call with dial-in numbers in Sydney, Australia, and the US.  Please inquire about local numbers if you are not in Australia or the US.  You can also join the call from anywhere via your web browser.


USA/CANADA: Tuesdays, 7:30-9:00p.m. Pacific.  Dates: 05/02, 05/09, 05/16, 05/23, 05/30, 06/06, 06/13, 06/20

AUSTRALIA/NZ: Wednesdays,12:30-2:00p.m. AEST. Dates: 3/05, 10/05, 17/05, 24/05, 31/05, 7/06, 14/06, 21/06

LENGTH OF CALL: Plan on 90 minutes, but if there is only a small group, we may take less time.  If there is only one person on a call, the call will be 30 minutes maximum.

HOW MANY CALLS: You have chosen to join us for between two and eight meetings. You may be able to purchase additional calls once the group has started, depending on number of participants.

ONE-ON-ONE CONSULTATIONS: Are available at a discounted rate if you purchase the Support Calls.  If you purchased a consultation, I will be in touch shortly to schedule a time.  Because of differences in time-zones, I am available after 2p.m. Pacific, and 5p.m. Eastern (US), which is 7:00a.m. in Sydney, where I am based.

Consultations are offered to participants on these Support Calls at $65.00/hour which is a 40% discount on normal prices.  The initial consultation, if we have not worked together before, is 75 minutes long, and costs $82.00.  Subsequent consultations, or if we have worked together before, are charged at $65/hour and generally last 60 minutes.  If you have booked for a 60 minute consultation, and we go over time, the additional time will be added to payments for subsequent consultations.  After the intitial consultation, you must book for 60 minutes, but you can take it as 30 minute sessions if you wish.

Please contact us in a couple of days if you do not get an email confirming that we have received your registration, and payment and information about our mailing list, if you elected to join it.  We will also confirm the dates you have chosen to join the call.

Please add our email address madeleine.s.winter “at” gmail “dot” com to your contacts and check your spam boxes as our emails sometimes land there.


EVENT CANCELLATION: Groups need a minimum number. If there are not enough people, we will notify you within a few days of the event start date – so please keep the dates available until you hear from us.

MISSED MEETINGS: no refund is available if you miss a meeting. If spaces are available, we will do our best to include you in a later call.

All times in PDT/AEST

In general, when a refund is necessary, we will refund using the account you paid with.  In some instances, you may need to provide account details so that we can process the refund by EFT.  In some instances, the refund will be less a small (AU$0.30) processing fee which is withheld by our credit card provider.

One-On-One Consultation: If this order is cancelled by you at any time, there is no refund of the One-on-One Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If we reschedule a call at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.

I am a parent, and life happens to me too. If I have to reschedule the consultation for whatever reason, you can elect to receive a refund*2 up to 20th June 2017. You will receive your funds within 5 business days in the U.S. (within 7 days outside the U.S.), depending on your bank. Alternatively, we can reschedule, in which case, the conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.

Support Calls: If cancelled by Event Organiser: your fees will be refunded*2 via the credit card or account you paid with.

If cancelled you fees will be refunded in to the credit card you paid with, in some cases less a small processing fee as noted above.

  • A full refund*2 of any Support Calls you have paid for will be issued if you cancel in writing by 5:00p.m. 15th April 2017.
  • 75% will be refunded*2 if you cancel your ticket between 5:00p.m. 15th April 2017 and 5:00p.m. 22nd April 2017.
  • 50% will be refunded*2 if you cancel between 5:00p.m. 22nd April 2017 and 5:00p.m. on 5:00p.m. 29th April 2017
  • There will be no refund for tickets cancelled after 5:00p.m. 29th April 2017, or if you miss a meeting.

Please contact us in a couple of days if you do not get an email confirming that we have received your registration and payment and information about our mailing list, if you elected to join it.

Please add our email address <madeleine”dot”s”dot”winter”at”gmail”dot”com> to your contacts and check your spam boxes as our emails sometimes land there.

*1If you are new to Hand in Hand, I would strongly suggest purchasing a copy of the “Listening to Children” booklets.  If you are in the US, the best way to purchase them is direct from Hand in Hand Parenting HERE. You can also purchase a digital version HERE.    If you are based in Australia, it is cheaper for you to purchase hard copies of the booklets directly from Madeleine.  You can organise to do so HERE.

*2 In some cases for refunds, our credit card payment provider will retain a small processing fee of $AU0.30.  We apologise for this, but it is out of our control.