Confirmation of Registration for Hand In Hand Support Calls (2)

Thank you for registering for this event. You should have received a Confirmation with dial-in details, and if you paid by credit card, a receipt from our payment provider. If you paid by PayPal, we will be in touch soon.  If you opted to join our mailing list, you may wish to check out our Privacy Policy.

Refund Policy

What: Hand in Hand Support Call/Skill Building Group for parents – a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand approach in your family.  You can find out more about Support Calls here.

Who: For parents of children 0-12. This group is open to all parents, but it will help if you have some familiarity with Hand in Hand Parenting, or have attended a course or talk that Madeleine has run.  If you are not familiar with Hand in Hand Parenting, before the group starts I highly recommend booking an optional Parenting Consultation, offered for Support Call participants at a 30% discount off the regular price – if you are interested contact Madeleine.  Also see below.*1

How: We use Zoom Conferencing.  You can join with vision via your web browser or an app on your phone.  You can also simply dial in using your phone. There are local dial-in numbers in many countries.

When:

Australia – Sydney Time:

Mondays 1.00 p.m. Dates: 21/10 & 28/10
Mondays 2.00 p.m. Dates: 4/11, 11/11, 18/11
Mondays 12 noon. Dates: 25/11 & 9/12 and 16/12

US/Canada – Pacific

Sundays 7:00 p.m. Dates: 10/20, 10/27, 11/3, 11/10 and 11/17
Sundays 5:00 p.m. Dates: 11/24, 12/8 and 12/15 (no call on 12/1 – Thanksgiving weekend)

Length of Call: Plan on 90 minutes, but if there is only a small group, we may take less time.  If there is only one person on a call, the call will be 30 minutes maximum.

How many Calls? You can choose to join us for as many calls as you can manage. If you are new to this group I would strongly encourage you to join us for as many meetings as possible as we build connections and relationships.  You may be able to purchase additional calls once the group has started, depending on number of participants.

Parenting Consultations: Are available at a discounted rate if you purchase the Support Calls.  If you purchased a Consultation, feel free to go ahead and book a time.

Due to time-zone differences between USA & Australia, I am generally available during these hours  – from 6a.m. in Australia, which is USA:

5th Nov 18– 09 March 2019 from 11 a.m. Pacific.
10th March – 6th April from noon Pacific
7th April – 5th October – from 1p.m. Pacific
6th October- 2nd Nov – from noon Pacific
3rd Nov 2019 – 7th March 2020  11:00a.m. Pacific

My timezone is AEST/AEDT (Sydney) and if you need to work out what time this is where you are, I recommend using http://www.worldtimebuddy.com/

What to do next

Please contact us in a couple of days if you do not get an email confirming that we have received your registration and payment.

Please add our email address madeleine”at”madeleinewinter”dot”com to your contacts and check your spam boxes as our emails sometimes land there.

Refunds Policy

Refunds are considered on a case by case basis, but in general (dates below are all in US Pacific/Australian Eastern Time).

Event Cancellation: Groups need a minimum number. If there are not enough people, we will notify you within a few days of the event start date – so please keep the dates available until you hear from us.

Missed meetings: no refund is available if you miss a meeting. If spaces are available, we will do our best to include you in a later call.

Parenting Consultation: If this order is cancelled by you at any time, there is no refund of the Parenting Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If we reschedule a call at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.

I am a parent, and life happens to me too. If I have to reschedule the consultation for whatever reason, you can elect to receive a refund.   Alternatively, we can reschedule, in which case, the conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.
If you elect to take a refund, you will receive your funds within 5 business days in the U.S. (within 7 days outside the U.S.), depending on your bank, via the method you paid. You may need to provide your bank account details for the refund.

Support Calls: If cancelled by Event Organiser: your fees will be refunded*1 to the credit card you paid with.

If cancelled by you, we reserve the right to refund

  • the full amount*2 of any Support Calls you have paid for will be issued if you cancel in writing by 5p.m. 21 days prior to the first Call date in the series.
  • 75% if you cancel between 5p.m. 21 and 5p.m. 14 days of the first Call date in the series.
  • 50%  if you cancel between 5p.m. 14 days and 5p.m.  4 days before the first Call date in the series.
  • There will be no refund for tickets cancelled after 5p.m. days before the first Call date in the series.

*1If you are new to Hand in Hand Parenting, for a good general introduction please see our resources and links for learning the hand in hand approach.  For a more in-depth introduction, we can highly recommend the Short Online Parenting Courses on common parenting topics.  If you are not sure, please contact Madeleine to discuss.

*2 In some cases for refunds, our credit card payment provider will retain a small processing fee.  We apologise for this, but it is out of our control.

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