Hi! Thanks for your interest in Hand in Hand Support Calls/Consultations.
Expiry Date
If you have paid but not yet booked to join a Support Call or scheduled a Consultation, please note that you have 6 months from date of purchase to use the time you have paid for, after which you will need to re-purchase if you wish to join a Call or Consultation. I encourage you to book as soon as possible, and if you have purchased more than one Support Call or Consultation, then return soon. I am sure you have purchased Support Calls/Consultations because there’s something you would like some help with right now, and you deserve to get the support you have paid for.
Are you new to Hand in Hand, or have not worked with Madeleine before?
If you have not worked with me before, before you sign up for a Support Call, I would like to meet for a short, free 20 Minute Consultation. In this meeting, I can get a picture of your particular circumstances, and of how I can help.
If you are in Australia, NZ, the Americas & Canada Book a time here
If you are anywhere else Book a time here
Follow the link above to schedule a time. Available times should show up in your Time-Zone. If you can’t find a suitable time, please email me, as I have some flexibility outside those times. madeleine’at’madeleinewinter’dot’com.
If you have worked with Madeleine before, or met with her for a short Consultation:
Thank you for registering for this event. You should have received a Confirmation email with dial-in details, and if you paid by credit card, a receipt from our payment provider, Stripe.
Please check your spam folder if the emails did not arrive.
If you paid by PayPal, we will be in touch soon. If you opted to join our mailing list, you may wish to check out our Privacy Policy.
Already paid for a Consultation? Book a time here
Refund Policy
Support Call Details
What: Hand in Hand Support Call/Skill Building Group for parents – a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand approach in your family. You can find out more about Support Calls here.
Who: For parents of children 0-12. This group is open to all parents, but it will help if you have some familiarity with Hand in Hand Parenting, or have attended a course or talk that I’ve run. If you are not familiar with Hand in Hand Parenting, before the group starts I highly recommend booking an optional Parenting Consultation. Also see below.*1
How: We use Zoom Conferencing. You can join with vision via your web browser or an app on your phone. You can also simply dial in using your phone. There are local dial-in numbers in many countries.
When:
US/Canada – Pacific:
Mondays 6:00 pm
Australia – Sydney Time:
April-Sept: Tuesdays 11am
Oct: Tuesdays 12noon
Nov-Feb: Tuesdays 1pm
March: Tuesdays 12noon
Length of Call: Plan on 90 minutes, but if there is only a small group, we may take less time. If there is only one person on a call, the call will be 30 minutes maximum.
How many Calls? You can choose to join us for as many calls as you can manage. If you are new to this group I would strongly encourage you to join us for as many meetings as possible as we build connections and relationships. You may be able to purchase additional calls once the group has started, depending on number of participants.
Parenting Consultations
If you purchased a Consultation, feel free to go ahead and
BOOK A TIME HERE if you are in USA, Canada, Australia, South East Asia, New Zealand or Japan.
BOOK A TIME HERE If you are in Europe, Asia, Africa or the Arab States.
You can purchase a Consultation here.
Due to time-zone differences between USA & Australia, I am generally available from 6a.m. in Australia. You can get more information about my availability here. My timezone is AEST/AEDT (Sydney) and if you need to work out what time this is where you are, I recommend using http://www.worldtimebuddy.com/
What to do next
Please contact us in a couple of days if you do not get an email confirming that we have received your registration and payment.
Please add our email addresses to your contacts and check your spam boxes as our emails sometimes land there:
<madeleine”at”madeleinewinter”dot”com> and
<no-reply”at”paperform”dot”co> (This is the email address from our booking provider, Paperform.)
<support”at”stripe”dot”com> (This is our payment processor, Stripe)
<scheduling”at”acuityscheduling”dot”com> (This is for calendar bookings)
Refunds Policy
Refunds are considered on a case by case basis, but in general (dates below are all in US Pacific/Australian Eastern Time), we do not refund.
Event Cancellation: Some groups need a minimum number. However, in general, if there is only one person attending, the Support Call will run for 30 minutes.
Support Calls:
Missed meetings: no refund is available if you miss a meeting. If spaces are available, we will do our best to include you in a future Call.
If cancelled by Event Organiser, we will credit the Call and you can join a future Call, or you can book a Consultation for a reduced fee (normal fee less the amount you paid for the Call).
Parenting Consultation:
If this order is cancelled by you at any time, there is no refund of the Parenting Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If we reschedule a call at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.
If this order is cancelled by us: I am a parent, and life happens to me too. If I have to reschedule the Consultation for whatever reason, we will reschedule. The conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.
Refunds
In the unusual circumstance of issuing a refund, we reserve the right to refund less a 5% administration fee. You will receive your funds within 5 business days of it being issued in the US, and within 7 days outside the US, depending on your bank, via the method you paid. You may need to provide your bank account details for the refund.
*1If you are new to Hand in Hand Parenting, for a good general introduction please see our resources and links for learning the hand in hand approach. For a more in-depth introduction, we can highly recommend the Short Online Parenting Courses on common parenting topics. If you are not sure, please contact Madeleine to discuss.
Already paid for a Consultation? Book a time here
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