Confirmation Registration: Parents of Pre-Teens and Teens Support Calls (2)

Thank you for registering for this event. You should have received a Confirmation with dial-in details, and a receipt from our payment provider. If you opted to join our mailing list, you may wish to check out Email and Privacy Policy.

Refund Policy

What: Phone based Hand in Hand Parenting Group for Parents of Pre-Teen and Teen children (9-12+ year olds). In these Support Calls, we will share facilitated listening time with a small group of other parents who are also reaching out for support.  These groups are a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand  approach in your family.

Who: These groups are open to all parents of pre-teens and teens, although it is preferable if you have some familiarity with the Hand in Hand Parenting approach.  If you are not familiar with Hand in Hand Parenting*, before the group starts I highly recommend booking an optional One-on-One Consultation.  Offered for Support Call participants at a 40% discount off the regular price.

Where: We use Zoom Conferencing.  You can join with vision via your web browser or an app on your phone.  You can also simply dial in using your phone. There are local dial-in numbers in many countries.

UK (GMT) Mondays

7:00 p.m. on 18/2, 25/2, 4/3, 11/3, 18/3, 25/3
8:00p.m.  on 1/4
9:00p.m. Date: 8/4

USA/Canada (Pacific) Mondays

11:00a.m.  on  2/18, 2/25, 3/4.
12 noon on  3/11, 3/18, 3/25, 4/1
1:00p.m. on 4/8

Australia/New Zealand (AEDT) Tuesdays

6:00a.m. on 19/2, 26/2, 5/3, 12/3, 19/3, 26/3, 2/4, 9/4

Length of Call: Plan on 90 minutes, but if there is only a small group, we may take less time.  If there is only one person on a call, the call will be 30 minutes maximum.

How many Calls: You can choose to join us for  as many meetings as you wish. If you are new to this group I would strongly encourage you to join us for as many meetings as possible as we build connections and relationships.  You may be able to purchase additional calls once the group has started, depending on number of participants.

Parenting Consultations: If you purchased a Consultation you will find links to book a time in the confirming email.  If it has not arrived, check your spam folder, and if not there, contact Madeleine for details of how to book a time.

Because of differences in time-zones, I am available from 6a.m. Eastern Australian Time.  More detail here.

My timezone is AEST/AEDT (Sydney) and if you need to work out what time this is where you are, I recommend using

What to do next: Please contact us in a couple of days if you do not get an email confirming that we have received your registration and payment.

Please add our email address madeleine”at”madeleinewinter”dot”com to your contacts and check your spam boxes as our emails sometimes land there.


Event Cancellation: Groups need a minimum number. If there are not enough people, we will notify you within a few days of the event start date – so please keep the dates available until you hear from us.

Missed Meetings: no refund is available if you miss a meeting. If spaces are available, we will do our best to include you in a later call.

All times in PDT

Parenting Consultation: If this order is cancelled by you at any time, there is no refund of the Parenting Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If we reschedule a call at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.

I am a parent, and life happens to me too. If I have to reschedule the consultation for whatever reason, you can elect to receive a refund up to the date of the last Call in the series. You will receive your funds within 5 business days in the U.S. (within 7 days outside the U.S.), depending on your bank. Otherwise we can reschedule, in which case, the conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.

Support Calls: If cancelled by Event Organiser: your fees will be refunded in full to the credit card you paid with.

If cancelled by you, we reserve the right to refund the following amount, less a fee 5% of the total amount you paid:

  • the full amount of any Support Calls you have paid for will be issued if you cancel in writing by 5p.m. 21 days prior to the first Call date in the series.
  • 75% if you cancel between 5p.m. 21 and 5p.m. 14 days of the first Call date date in the series.
  • 50%  if you cancel between 5p.m. 14 days and 5p.m.  4 days before the first Call date date in the series.
  • There will be no refund for tickets cancelled after 5p.m. days before the first Call date date in the series.

*1If you are new to Hand in Hand Parenting, for a good general introduction please see our resources and links for learning the hand in hand approach. For a more in-depth introduction, we can highly recommend the Short Online Parenting Courses on common parenting topics. If you are not sure, please contact Madeleine to discuss.

I have collected some resources for Parents of Pre-Teens Please take some time to have a look/listen before our group starts.