Confirmation Registration: Parents of Older Kids Support Calls (3)

Thank you for registering for this event. We will contact you shortly to confirm the dates you wish to join the calls, and with information about how to pay.  Once we have received payment, we will send information about how to dial into the conference call.

Refund Policy

What: Phone based Hand in Hand Support Call for parents of older children (9+). In these Support Calls, we will share facilitated listening time with a small group of other parents who are also reaching out for support.  These groups are a chance for you to share your parenting experiences, reflect on your own story, plan for the challenges of family life and have your questions answered about using the Hand in Hand  approach in your family.

Who: These groups are open to all parents of pre-teens and older, although it is preferable if you have some familiarity with the Hand in Hand approach.  If you are new to the approach*, before the group starts I highly recommend booking an optional One-on-One Consultation.  This is offered for Support Call participants at a 40% discount off the regular price.

Time & Dates:

UK (GMT): Tuesdays, 7:30 p.m.  16/11, 23/11, 30/11, and 7/12.
USA (pacific): Thursdays, 11:30a.m.  11/16, 11/23, 11/30 and 12/7.
Australia (AEDT):  Fridays, 6:30 a.m. 17/11, 24/11, 1/12 and 8/12.

Where: Phone based group conference call with a Sydney based dial-in number, and local numbers available for other countries. You can also join the conference call via your web browser. One-on-One Consultations use the same conference facility, and you can download a recording for future reference.

Length of Call: Plan on 90 minutes, but if there is only a small group, we may take less time.  If there is only one person on a call, the call will be 30 minutes maximum.

How Many Calls: You can choose to join us for between two and four meetings. When you registered, you should have indicated the number, and dates, of calls you wish to attend.  If you are new to this group I would strongly encourage you to join us for as many meetings as possible as we build connections and relationships.  You may be able to purchase additional calls once the group has started, depending on number of participants.

One-on-One Consultations: Are available at a discounted rate if you purchase these Support Calls.  If you purchased a Consultation, I will be in touch shortly to schedule a time.  It costs $65/hour.  The initial consultation is 75 minutes, so costs $82.00.

Please contact us in a couple of days if you do not get an email confirming that we have received your registration, and payment and information about our mailing list, if you elected to join it.  We will also confirm the dates you have chosen to join the call.

Please add our email address madeleine.s.winter “at” gmail “dot” com to your contacts and check your spam boxes as our emails sometimes land there.

Refunds Policy

Event Cancellation:Groups need a minimum number. If there are not enough people, we will notify you within a few days of the event start date – so please keep the dates available until you hear from us.

Missed Meetings: no refund is available if you miss a meeting. If spaces are available, we will do our best to include you in a later call.

All times in AEDT

One-On-One Consultation: If this order is cancelled by you at any time, there is no refund of the One-on-One Consultation fee. However, I understand that life happens, and I am happy to reschedule at a mutually convenient time. If you need to cancel please let me know 24 hrs. in advance, whenever possible. If we reschedule a call at your request and it is missed a second time, your original fee will be forfeited and you will need to purchase additional time.

I am a parent, and life happens to me too. If I have to cancel the consultation for whatever reason, you can elect to receive a refund up until 28/3/18.  (You will need to provide your bank account details for EFT refund). Otherwise we can reschedule, in which case, the conditions above apply – I cannot refund, and if you miss that rescheduled appointment, and a subsequent one, you will forfeit your fee.

Support Calls: If cancelled by Event Organiser, your fees will be refunded in full using the method you paid by (you will need to provide your bank account details for EFT refund).

  • If cancelled by you, a full refund of any Support Calls you have paid for will be issued if you cancel in writing by 5p.m. 09/02/18
  • 75% will be refunded if you cancel your ticket between 5p.m. 09/02/18 and 5p.m. 16/02/18.
  • 50% will be refunded if you cancel between 5:00p.m. 16/02/18 and 5 p.m. on 23/02/18.
  • There will be no refund for tickets cancelled after 5p.m.23/02/18, or if you miss a meeting.


* If you are new to Hand in Hand, I would strongly suggest purchasing a copy of the “Listening to Children” booklets.  If you are in the US, the best way to purchase them is direct from Hand in Hand Parenting here. You can also purchase a digital version here.    If you are based in Australia, it is cheaper for you to purchase hard copies of the booklets directly from Madeleine.  You can organise to do so here.  I have listed a range of resources for parents of pre-teens and older children here.  Please take some time to have a look/listen before our group starts.