Mum and Boy, smiling at camera, hugging

Parents of Pre-Teens and Teens – Support Calls (2)

European Evenings/US Daytime – October-December

Finding parenting teens challenging? Learn how to stay close to your adolescent children, set limits, and let go when necessary! Get support, information, and your questions answered in Three Support Calls – don’t miss out!

Register Here and we will send you more information as soon as it is available.

Are you the parent of a child between 9 and 12 years old? Then you are the parent of a “pre-teen”! It’s a great age, and marks the beginning of the transition from childhood to adolescence. There’s a lot going on – for us and for them. And if your children are older, there is a complex process of negotiation – how to stay close and let them go! Limit setting can become complex as you try to find the balance between encouraging independence and keeping them safe.

Join a group of dedicated parents for a series of Support Calls focused on staying connected with our adolescent children.

Family of mother with teen/preteen children lounging with pillowsSupport Calls – Times

UK (GMT): Tuesdays 7:00 p.m. from 30th October, which is:
USA (Pacific): Tuesdays 12 noon on 30th October, shifting to 11a.m. from 11/6; and
Australia (AEDT): Wednesdays  6:00a.m. from 31st October.

Got Questions?

Got Younger Children? Support Calls for parents of children 0-12.

Dates Don’t Suit? Sign up for information about upcoming groups – phone based and in-person.

Mum and Boy, smiling at camera, hugging
What: Have your questions answered, and get support as you make plans and set goals for building closeness and co-operation with your Pre-Teen and Teen children.
How: Dial in by phone or join the conference via your web browser from anywhere in the world.
Cost: Between $20 and $35 per call. You decide what to pay based on your income and family circumstances. You can join for between two and four calls
Optional Discounted Consultation: If you sign up for these calls, you can also purchase a discounted Parenting Consultation at 30% off the regular rate.

Being the Parent of a Pre-Teen or Teen…

Our children are beginning a process of quite radical brain re-organisation, which along with the hormones of puberty, are responsible for major changes in behaviour and outlook. And we are no longer “new” to parenting – we carry all the feelings that go along with years of hard parenting work, and the memories of our own pre-teen and teen years. Together, this can be a volatile mix.

Whether you are looking to keep your relationship strong as your child moves into the teen years, or repair your connection and put your relationship onto a stronger footing, these groups offer good support and company on the journey!

Register Here


Why get together with parents of older kids?
What will I get Joining a Parent Support Call?
What happens in a Parent Support Call?
Who can attend and do I need to be familiar with Hand in Hand?
How do I learn more?
How big are the groups and how long do they run?
Tell me more about One-on-One Parenting Consultations.
What have other people said about these groups?
Refund Policy
Stay in Touch here

Why Get Together With Parents of Pre-Teens and Teens?

If you are the parent of a child between 9 and 12 year old, then you are the parent of a “pre-teen”! It’s a great age, and marks the beginning of the transition from childhood to adolescence. There’s a lot going on – for us and for them.

I’m really excited to be offering these phone based Support Calls for parents of pre-teens. I’m looking forward to meeting weekly on the phone with a bunch of other parents at this stage of parenting. Together we will build support, share our challenges and successes, help reduce stress levels, and learn about using the Hand in Hand Parenting Listening Tools with our children as they grow into young adults.

Our children are beginning a process of quite radical brain re-organisation, which along with the hormones of puberty, are responsible for major changes in behaviour and outlook.

And we parents are entering a very different phase of parenting – with at least 10 or so years behind us! We bring experience – we are not ‘newbies” anymore – but sometimes also weariness.

Plus, parenting always reminds us of how things were for us when we were young, and adolescence wasn’t always the easiest time in our own lives. Our own experiences influence how we parent, and this is just as much the case now as it was when our children were young – if not more so.

What will I Get From Joining A Support Call?

Being in an ongoing group will help you build support around the work you do as a parent, reduce your stress level, and build connection in your family life. Parenting is challenging at the best of times. There is always lots of advice, but in short supply is a safe, non-judgmental place to:

  • make sense of that advice and plan for our parenting;
  • unload when things get tough;
  • hear that we are not alone;
  • be appreciated for how hard we try;
  • share successes and happy moments; and
  • reflect on our own stories and how these influence our parenting.

Being part of a Support Call can help you develop a support network which you can use to help solve your parenting challenges. In a Support Call, each parent has time to be listened to without interruption or advice giving, about their particular parenting challenges (or victories!). Getting a chance to be listened to in this way can often turn your day around, and over time, improves your capacity to connect with your children, and your flexibility in responding to their difficulties. Many parents will also build ongoing Listening Partnerships with other parents in the group.

Madeleine is an experienced Hand in Hand Parenting Instructor, and will provide mentoring and guidance as you try the Listening Tools in your family and share your experiences with the other parents on the call.

What Happens in a Hand in Hand Support Call?

  • brief introductions – what is going well in your family?
  • introduce and review the Hand in Hand Parenting Listening Tools as necessary.
  • share experiences of using the Listening Tools at home;
  • have questions answered;
  • each parent is listened to in turn in the group, in a confidential environment, without comment, judgement or advice.

Who Can Attend?

These groups are open to parents of children aged 9-12. It is preferable if you have some familiarity with the Parenting by Connection/Hand in Hand Parenting approach. If you are new to Hand in Hand, I recommend taking advantage of the discounted One-on-One Consultation which is available to participants who join the Support Calls. You can book and pay for this when you register for the Support Calls.

How do I Learn More?

For a good general introduction to Hand in Hand and how it applies to the Pre-Teen years, please see our free resources and materials for Parents of Pre-Teens and Older Kids

We recommend the “Listening To Children” 9 booklet set, published by Hand in Hand Parenting. If you are interested in getting a hard copy of these, please get in touch here and we will send you payment details. If you are in the US, the best way to purchase them is direct from Hand in Hand Parenting here. You can also purchase a digital version here.

For a more in-depth introduction, we can highly recommend the Short Online Parenting Courses on common parenting topics. These courses are aimed at parents of younger children, but you will get a firm sense of the Hand in Hand approach. As well, we suggest joining a series of Support Calls, or booking a Consultation, to understand more about how the Hand in Hand Listening Tools work in families with older children. If you are not sure, please contact Madeleine to discuss.

How Big Are the Groups, and How Long Do They Run?

Groups are limited to six participants, generally meet for several sessions, either via phone based conference call (with optional vision via web or app) or in person. The length of time we meet will depend on how many people join the group, but it is usually 1.5 hours.

Tell Me More About One-on-One Consultations

I am offering an hour long One-on-One Consultation at 30% off the regular price if you sign up for these Support Calls. This gives us the opportunity to get started straight away with understanding the challenges and strengths in your family.

If you are new to Hand in Hand, I can introduce the approach tailored specifically for your parenting challenges. If you are familiar, then we can dive more deeply into developing a Personalised Parenting Connection Plan for your family, to solve problems and help you build connection and closeness. You will then be able to use the Support Calls to follow up on that plan and have your questions answered as you implement it. The initial Consultation takes 75 minutes, so costs $82 for Support Call participants. Thereafter is billed at $65/hour.

Due to time-zone differences between USA, Australia and the UK, I am available during these hours:


in February: from 12 noon Pacific.
March 11-March 31 from 1p.m. Pacific
April 1-6 October 2018- from 2p.m. Pacific
7 October-4 Nov – from 1p.m. Pacific
5th Nov – 11 March 2019 12 noon Pacific.


February- March 25th from 7:30p.m. GMT
March 26th-1 April from 8:30p.m. GMT
2nd April from 9:30p.m. GMT

How do I Join These Calls?

We use ZOOM Conferencing for Support Calls. In most instances, you can dial into a number in your country, or join with vision via an app or your web browser. You will be provided with call-in details once you have registered and paid. There are Australian and US dial in numbers (and other countries also).

What Have Others Said About These Groups?

“Thank you so much for the support and resources. I’m happy to report that my boy and I have gotten back on track; I’m finally able to think well about what’s been going on (I really feel as if I’ve been crawling through a dark hole and have finally emerged into the light). We’re connecting regularly again and both of us have been more considerate and loving. What I have learned has allowed me to breathe more deeply and better understand this new phase of parenting. It’s true that everything goes better at home when I am actively participating in a class or weekly call support group. I’m looking forward to more!”

Mother to 12 year old boy, and aunt to 6 year old

“The adult-adult listening time has been great because I normally don’t have anyone to offload to.”

“I’ve found the listening time helpful as it is interesting to listen to where others are at and it’s a great opportunity to get things off your chest.”

“I’ve been surprised at how useful it has been just to have a chance to talk through what is going on. Things seem to become clearer. I know that no-one is going to judge me, or give me advice I don’t need.”

Register Here


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© 2018 by Madeleine Winter.